WILL MY FLOWERS LOOK EXACTLY AS THE PHOTO LOOKS?
All the photos are taken by MYstory Flowers with our real work, they are a guide to what the bunch will look like. Our florists are endeavour to make the bunch the same if not very similar to the photo and all depends on the season availability and Mother Nature.
If a certain bloom is not available we use the most similar flower to still keep in the theme of the bunch you have chosen. We do not guarantee a perfect exact match in images. Mother Nature is beautiful and flowers can alter and look different when tight and fresh as they do when they are in full bloom. Flower colours such as hydrangea etc can have many many varying shades and colour. Our main mission is to choose the Freshest highest quality flower and match the bouquet as close we can to the image. We do appreciate your understanding.
CAN I CANCEL/REFUND MY ORDER?
Due to our quick turnaround times we’re unable to cancel or refund if you change your mind after payment is made. We are also unable to offer a refund if incorrect delivery information is given to us. It’s the sender’s responsibility to make sure they provide us with detailed and accurate delivery instructions. If the wrong delivery address is given we can re-deliver, but this may be at an additional cost. Every flower is different and some are more delicate than others. You should expect your flowers to last at least 3 days. If under proper caring condition (excluding extreme spikes in temperature) they last less than 3 days, or you’re not happy with your order, please let us know immediately so we can do our best to put things right. If you are at all unsatisfied with our add-ons, please let us know within 48 hours so that we can discuss a fixing option.
DO YOU DELIVER ON THE WEEKEND OR PUBLIC HOLIDAYS?
We deliver 7 Days, as we endeavour to deliver the flower to your beloved one on your meaningful day, deliver on public holiday request are accepted for pre-order only, please contact us if you do required deliver on public holiday to discuss possibilities.
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